Our Policies
Appointments: To make an appointment, you can call any office. We ask that you arrive at least 15 minutes early for your appointment to allow adequate time for registration. If you have a problem that requires prompt attention, please call as early in the day as possible and we will make every effort to schedule an appointment that same day. To facilitate this need, we begin answering our phones at 8 a.m. If you are unable to keep a scheduled appointment, please notify us of ahead of time.
Help by Telephone: If you have questions regarding your medical condition or treatment, call us during office hours. At times, one of our non-provider staff will be able to assist you; at other times your message will be referred to the appropriate clinician and your call will be returned as soon as possible. For any but simple inquiries, we will ask you to schedule an appointment with the provider of your choice.
Prescription Refills: Our clinical staff customarily prescribes enough medication to last through an acute condition or until you are due for another visit. When you find yourself running low on a prescription, it is an indication that you should schedule an appointment. If an interim prescription is needed, please call the pharmacy that fills your prescriptions and ask them to fax a refill request to the office at which you are usually seen. Most often, we will evaluate the request and authorize an interim refill. If the medical staff feels that an interim prescription is not in your best medical interest, we will contact you to schedule an appointment. Certain drugs like antibiotics, pain relievers and tranquilizers will not ordinarily be refilled by phone.
Referrals: When in the opinion of our medical staff your condition warrants the consultation of a specialist, we will make the necessary referral and help arrange that appointment.
Billing Policy
We are committed to providing the best service available, including helping you receive the maximum allowable benefits from your health plan. For patients with insurance, co-pays are due at the time of service. As a courtesy, we will bill the balance to your insurance carrier. Please keep in mind that you, not the insurance carrier, are responsible for any bills you incur.
If you have a question regarding payment or your bill, let us know. We will speak only to you about payment information, unless we have written permission to discuss your bill with someone besides yourself.
JMG no longer performs Workers' Compensation exams or evaluations. If you have a work-related injury or illness, please arrange to be seen by a physician acceptable to you and your employer, who will bill Workers' Compensation. If you have a personal injury claim, we will need all pertinent contact and billing information, including that of your auto insurance carrier if applicable.
We accept VISA, MasterCard and American Express.